FAQ's

FAQ

1. What sets Nzazu hair extensions apart from others in the market? Nzazu is committed to providing only the highest quality 100% real human hair extensions. Our extensions are sourced ethically and undergo rigorous quality control to ensure a natural look, exceptional durability, and unmatched softness.

2. Where does Nzazu source its human hair from? We source our human hair from reputable and ethical suppliers around the world. Our commitment to ethical sourcing ensures that the hair is obtained responsibly, respecting the rights and well-being of the donors.

3. Are Nzazu hair extensions suitable for all hair types? Yes, we offer a diverse range of extensions suitable for various hair types and textures. Whether you have straight, wavy, or curly hair, our extensions are designed to seamlessly blend with your natural hair.

4. How long do Nzazu hair extensions last? Nzazu hair extensions are crafted to be durable and long-lasting. With proper care and maintenance, our extensions can last up to 12 months or more, depending on usage and care routines.

5. Can Nzazu hair extensions be styled with heat tools? Yes, Nzazu hair extensions can be styled just like your natural hair. They are heat-friendly and can withstand the use of styling tools such as flat irons, curling irons, and blow dryers. However, it's recommended to use heat protectant products to maintain the health and longevity of the extensions.

6. How do I care for my Nzazu hair extensions? To ensure the longevity of your Nzazu hair extensions, we recommend gentle care. Use sulfate-free and paraben-free shampoos and conditioners, detangle the hair carefully, and store them in a cool, dry place when not in use. Avoid excessive heat and chemical exposure.

7. Can Nzazu hair extensions be dyed or colored? Yes, Nzazu hair extensions can be dyed or colored. However, it is recommended to seek professional assistance to achieve the desired results, and excessive coloring may impact the lifespan of the extensions.

8. How do I choose the right color and length for my hair? We offer a variety of colors and lengths to match your natural hair seamlessly. Refer to our color chart and length guide, and feel free to contact our customer support for personalized assistance in choosing the perfect match for your hair..

9. What is Nzazu's return policy? Nzazu is dedicated to customer satisfaction. Please refer to our return policy for details on returns, exchanges, and refunds. Our customer support team is available to assist you with any concerns.

ORDERS

1. Can I place orders over the phone?

   • As an online retailer, we exclusively accept orders through the Nzazu website. Ordering online ensures a seamless process for our customers.

2. Can I amend or cancel my order once it has been confirmed?

   • Can I Amend or Cancel My Order Once It Has Been Confirmed?

     At Nzazu, we understand that circumstances may change, and you might need to adjust or cancel your order. We aim to provide flexibility for our customers while ensuring a smooth order process. Here's what you need to know:

     Amending Your Order: If you wish to make changes to your order, such as adjusting the color, length, or quantity of your selected hair extensions, please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped. Please note that once the order has been processed, amendments may not be possible.

     Canceling Your Order: If you need to cancel your order, please reach out to our customer support team promptly. Orders can only be canceled before they are dispatched. Once your order is shipped, it cannot be canceled. In the event that your order has already been dispatched, you may consider our return and exchange policy.

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3. Can I track my order?

   • Upon dispatch, you'll receive confirmation with tracking information. If you don't receive this information, please reach out to Nzazu for assistance.

4. I've received the wrong order; what should I do?

   • We apologize for any inconvenience. Contact us at info@nzazu.com, and our dedicated agents will promptly assist you in resolving the issue.

5. I've received a faulty item; what should I do?

   • We apologize for any inconvenience. Please refer to our terms of sale for guidance on handling faulty items.

DELIVERY

6. What delivery options do you offer?

   • Explore the delivery options to the UK and Rest of the World on Nzazu's Shipping page. Note that Next Day Delivery orders should be placed before 1 pm. International customers may incur customs and import taxes.

7. Will I be charged for customs & import duties?

   • International customers may be subject to customs and import taxes, determined by the destination country. Nzazu is not responsible for these costs.

8. My order hasn’t arrived.

   • Allow 10 working days for our couriers to complete an investigation for lost parcels. Once confirmed as lost, we can initiate a claim, a process that may take up to 30 days. For security reasons, we record claims via Action Fraud UK.

9. I'm missing an item from my order; what should I do?

   • Double-check all packaging for the missing item. If not found, contact us at info@nzazu.com, and our agents will assist you.

PROMOTIONS

10. How do I use a promotional code?

    • Enter the promotional code during the checkout stage in the designated 'discount code' box. Remember, promotional codes are case-sensitive.

11. Why doesn't my promotion code work?

    • If you encounter issues with a promotion code, please contact us at info@nzazu.com for assistance.

12. I can't find the product I'm looking for online.

    • Availability of colors may vary. If an item is missing, it could be out of stock or discontinued. Sign up for notifications on out-of-stock products.